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IMPORTANT INFORMATION

We are currently experiencing a very high volume of calls.We cannot provide advice calls about Coronavirus. 

For up to date advice and information about Coronavirus COVID-19 please visit NHS Inform

A free helpline has been set up for people who do not have symptoms but are looking for general advice: 0800 028 2816.

If this does not answer your questions phone 111 who have set up a dedicated service for ALL Coronavirus related enquiries.

Please note that we cannot prescribe Paracetamol unless it is already on your repeat prescription – in which case please use our online prescription ordering system.

DO NOT ATTEND THE SURGERY unless invited to do so.

Important update

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.

It has been announced by the UK/Scottish Government that as of 16 March anyone developing symptoms consistent with COVID-19, however mild, should stay at home for 7 days from the onset of symptoms as per existing advice. In addition, it is now recommended that anyone living in the same household as a symptomatic person should self-isolate for 14 days. 

Common symptoms of COVID-19 are:

  • cough
  • high temperature or fever
  • shortness of breath

Information for the public on COVID-19, including stay at home advice for people who are self-isolating, can be found on NHS Inform.

Further, people are advised to take social distancing measures to help reduce the transmission of COVID-19.

R&F

Appointments

Most appointments are now being provided by telephone. If you need to be seen face to face the GP will advice and we contact you to book you in.

Thank you for your co-operation.

If you suffer from Asthma there is very useful information on https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19

Isolation Note

If you have been told you need to self isolate and need a note for your employer you can get this here https://111.nhs.uk/isolation-note

Urine Samples

Update 18.03.20: Please note that we are no longer able to accept urine samples for testing. If you are under 65 years old please contact your community pharmacy in the first instance. Otherwise please contact the surgery by phone.

Building Works

We are writing to advise that the NHS will be carrying out renovation works in our surgery beginning 2nd March. Works are scheduled to take 5 weeks.

We are working closely with NHS Highland and their Contractors to avoid if possible - or minimize where not - any impact on patients and staff during this time.

We apologize for any inconvenience and thank you very much for your understanding and co-operation.

Online Services:  Appointments & Prescriptions

Patients have the option of managing their appointments online. To register please complete the one page registration form and bring into the Practice with two forms of ID e.g. driving licence and one proof of residence e.g. utility bill. Once registered, you will receive a confirmation email with instructions of how to create your log-in.  Please note that you must be aged 16 years or older to register for online services. Appointments can be booked with a GP for up to 4 weeks in advance.

Patients can now order their medications through our new online services portal. Within the prescriptions section you will be able to see the list of your repeat medication, simply select the items you wish to request from the list.  Once we receive your request you can check on the progress of your request from this screen.  

Access to the online portal can be found at Patient Services

Ear Care

We do not offer routine ear syringing at the surgery. Ear Syringing can cause complications such as ear infections, perforation of the ear drum & tinnitus (persistent noise). Advice for self-care including ear drops and bulb syringing can be found on our website and in the reception waiting area.   If you are still experiencing problems after 3 weeks or more of following this advice, please make an appointment with your GP.

Travel Advice and Vaccinations

It is important to get the right advice about any travel vaccinations to reduce your risk of catching a serious illness whilst abroad. Unfortunately, due to pressure on appointments for medically important issues, we are not able to give this service the time that it needs, so we have made a decision that we are no longer able to offer travel advice. However, there are services available at pharmacies offering travel services or a private travel clinic, where adventurous travellers can get the advice and vaccinations that they need. You should contact the travel clinic or pharmacy at least 8 weeks before you are due to travel. Some vaccines need to be given well in advance to allow your body to develop immunity. Further information can be found here

Text (SMS) Messages

Fortrose Medical Practice offers a text message service to patients. Text messages are used for appointment reminders and routine requests from Clinicians. Please ensure you keep us informed if your number changes or you wish to opt out.

Practice Privacy Notice

A copy of our Practice Privacy Notice can be found on our Policies page

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