NHS 24 is a 24 hour health service which has round the clock advice and support from highly experienced nurses. If the nurse feels that you need to see a clinician she/he will advise you to attend the nearest Primary Care Emergency Centre, where you will be seen by the most appropriate medical professional.

In an emergency dial 999. It is sometimes difficult to decide whether to call 999 for an ambulance.  You should do this in a critical or life-threatening situation, for example if someone:

• Is unconscious
• Is bleeding heavily
• Has suspected broken bones
• Has a deep wound – such as a stab wound
• Has difficulty in breathing
• Has severe chest pains or a suspected heart attack

Please note that NHS Highland is responsible for providing primary care for our patients outwith our surgery opening hours. This care is provided in conjunction with NHS 24 and through a number of Primary Care Emergency Centres that are located throughout the region. This Out of Hours service and NHS 24 maintain their own records and operate their own complaints procedure, which is separate from the practice’s records and complaints procedure.

NHS 24 also has a website which can be found at www.nhs24.com