Complaints

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Gaby Ormerod (Practice Manager) can give you further information. You may also approach any member of the practice team, who will be able to provide information regarding our complaints procedure. It is helpful if you could inform us of any problems as soon as possible after the incident.

If you would prefer to talk to someone who is not involved you can write to:

The Complaints Team
NHS Highland
PO Box 5713
Inverness IV1 9AQ

Phone: 01463 705997
Fax: 01463 713 844
Email: nhshighland.complaints@nhs.net

Suggestions

We are always looking for ways to improve our services. The practice management will be happy to help you if you have a problem, criticism or suggestion that you would like to discuss.

Patient Surveys are carried out each year, which provides an opportunity for patients to express their views about the service you receive from us.