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Complaints

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Mr Philip Eley (Business Manager) can give you further information. You may also approach any member of the practice team, who will be able to provide information regarding our complaints procedure. It is helpful if you could inform us of any problems as soon as possible after the incident.

If you would prefer to talk to someone who is not involved you can write to:

The Complaints Team
NHS Highland
PO Box 5713
Inverness IV1 9AQ

Phone: 01463 705997
Fax: 01463 711322
Email: complaints.mailbox@haht.scot.nhs.uk

Suggestions

We are always looking for ways to improve our services. There is a suggestion box at reception and the practice management (Philip Eley or Gaby Roesmann) will be happy to help you if you have a problem, criticism or suggestion that you would like to discuss.

The practice carries out a Patient Survey each year, which provides an opportunity for patients to express their views about the service you receive from us.

 

 
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Please note that any advice on our website is for registered patients only and it should not be used as a substitute for seeking advice from a GP.  Electronic transmission of data via our website (i.e. emails to us and using the electronic repeat prescription facility) may not be totally secure.
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