| When you phone
the surgery for an appointment, the
receptionist will ask you why you
need this appointment. This will
help to make sure you can see the
most appropriate clinician and
sufficient time can be allocated for
your visit.
Patients are usually able to
access an appropriate clinician
within 24 hours and in fact, often
same day appointments are also
available.
I addition, you can book
several days / weeks in advance
should this be required. This will
enable you to book reviews,
vaccinations and routine checks for
a time and date to suit your
circumstances. But please remember
to cancel your appointment if it is
no longer needed - or re-schedule if
you can no longer make it for the
time it was booked.
Can patients please note that
appointments can only be made by
telephone between the hours of
8.45am and 6.00pm, Monday to Friday.
Outside of these hours the telephone
is diverted and there is no access
to the appointment system by either
NHS 24 or the on call doctor.
Thank you for your cooperation.
DOCTORS' Appointments
For an appointment with a GP
phone 0844 477 2497, or call
in to reception, during office
hours.
You will be
offered the first available
appointment with an appropriate
clinician within 48 hours. If you
request a particular doctor of your
choice this might take longer. If
your problem is urgent please
explain this to the receptionist,
who will give you an emergency
appointment for that day. This may
not be with the doctor of your
choice and you may be asked to speak
to a doctor to discuss your problem.
This will help the doctor decide how
urgent your request is and how soon
you need to be seen.
If you have been asked to make an
appointment for a medical
examination please tell the
receptionist, as you may require a
half hour slot. Bring any
documentation you have with you.
Please note that there may be a
charge for some medicals performed
in the surgery and you are advised
to check this with the receptionist.
The surgery has introduced
telephone appointments
for the GPs. Please book a telephone
appointment the same way you would
book a face-to-face appointment. The
receptionist will help you to decide
if a telephone consultation is
appropriate for you. You will be
allocated a time slot and will be
asked to provide a contact number on
which the doctor will call you back.
Please allow for a possible delay of
up to 1 hour after your appointment
as the doctors sometimes have to
deal with emergencies and might not
manage to call you exactly at your
appointed time.
NURSES' Appointments
For an appointment with the practice
nurse phone 0844 477 2497, or
call in to reception, during office
hours.
Health Care
Assistants’ Appointments
The practice employs two Health Care
Assistants, who are trained to take
blood, measure blood pressure,
remove stitches, perform ECGs, give
flu vaccinations and much more. This
list of duties is not exhaustive and
ongoing training will add to their
competencies.
Waiting Time
We hope to see you at your
appointed time but you may have to
wait. This will be due to the doctor
or nurse dealing with another
patient. The problems of other
patients are often urgent and /or
complex. This can be frustrating for
all involved but we will keep you
informed if there is a delay. If you
have any queries please see the
receptionist.
Cancellations
We ask you to cancel your
appointment as soon as possible, if
it is no longer needed. A large
number of appointments are wasted
each month because patients fail to
cancel unwanted appointments. The
amount of time lost by patients not
cancelling appointments is displayed
in reception on a monthly basis.
You can cancel
an existing appointment here.
Remember to give us your full name,
date of birth, who your appointment
is with and the date and time of
your appointment.
Telephone
Advice
The doctors and practice nurse are
happy to offer advice on the
telephone, during the surgery’s
opening hours. If the call is urgent
please say so to the receptionist at
the start of the call to ensure high
priority. Individual doctors and the
practice nurse are not always
available to take calls immediately!
You may be asked to speak to another
member of the clinical staff, or to
wait until the preferred doctor is
free to call back, or you may be
asked to call back at a given time.
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