DOCTORS' Appointments

For an appointment with a GP phone 0844 477 2497, or call in to reception, during office hours.

You will be offered the first available appointment with an appropriate clinician within 48 hours. If you request a particular doctor of your choice this might take longer. If your problem is urgent please explain this to the receptionist, who will give you an emergency appointment for that day. This may not be with the doctor of your choice and you may be asked to speak to a doctor to discuss your problem. This will help the doctor decide how urgent your request is and how soon you need to be seen.

If you have been asked to make an appointment for a medical examination please tell the receptionist, as you may require a half hour slot. Bring any documentation you have with you. Please note that there may be a charge for some medicals performed in the surgery and you are advised to check this with the receptionist.

The surgery has introduced telephone appointments for the GPs. Please book a telephone appointment the same way you would book a face-to-face appointment. The receptionist will help you to decide if a telephone consultation is appropriate for you. You will be allocated a time slot and will be asked to provide a contact number on which the doctor will call you back. Please allow for a possible delay of up to 1 hour after your appointment as the doctors sometimes have to deal with emergencies and might not manage to call you exactly at your appointed time.

Click here to see the doctors' consulting hours

NURSES' Appointments

For an appointment with the practice nurse phone 0844 477 2497, or call in to reception, during office hours.

Click here to see the nurses' consulting hours

Health Care Assistants’ Appointments

The practice employs two Health Care Assistants, who are trained to take blood, measure blood pressure, remove stitches, perform ECGs, give flu vaccinations and much more. This list of duties is not exhaustive and ongoing training will add to their competencies.

Waiting Time

We hope to see you at your appointed time but you may have to wait. This will be due to the doctor or nurse dealing with another patient. The problems of other patients are often urgent and /or complex. This can be frustrating for all involved but we will keep you informed if there is a delay. If you have any queries please see the receptionist.

Cancellations

We ask you to cancel your appointment as soon as possible, if it is no longer needed. A large number of appointments are wasted each month because patients fail to cancel unwanted appointments. The amount of time lost by patients not cancelling appointments is displayed in reception on a monthly basis.

You can cancel an existing appointment here. Remember to give us your full name, date of birth, who your appointment is with and the date and time of your appointment.

Please click here to cancel an existing appointment

Telephone Advice

The doctors and practice nurse are happy to offer advice on the telephone, during the surgery’s opening hours. If the call is urgent please say so to the receptionist at the start of the call to ensure high priority. Individual doctors and the practice nurse are not always available to take calls immediately! You may be asked to speak to another member of the clinical staff, or to wait until the preferred doctor is free to call back, or you may be asked to call back at a given time.